Delivery

Within Estonia

Domestic orders are shipped via Omniva parcel service or can be collected from our studio at Luha 18-14.
Average shipping time for all orders within Estonia is up to 3 working days. During holidays the shipping times may vary (please contact us if you have time sensitive requests).
All Estonian orders under 35 euros will be charged a €2.50 shipping fee. Orders over 35 euros are shipped FREE.

Within Europe

European orders are shipped in a secure envelope via Omniva mail service with tracking and delivery confirmation. Delivery time is up to 2 weeks, but may vary depending on the country.
All EU orders below 35 euros will be charged a standard €2.95 shipping fee. Orders over 35 euros are shipped FREE.

Non-European orders

Non-EU orders are shipped in a secure envelope via Omniva mail service with tracking and delivery confirmation. Additional import, customs, and sales taxes may be added separately in accordance with your state or country's specific requirements.

Delivery time is up to 3 weeks, but may vary depending on the country.
All non-EU orders below 35 euros will be charged a standard €4.95 shipping fee. Orders over 35 euros are shipped free.

Returns

If you want to exchange or return your order, please email store@getkuma.com within 30 days after receiving your order. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. To complete your return, we require a receipt or proof of purchase. 

There are certain situations where only partial refunds are granted: (if applicable)
Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
Any item that is returned more than 30 days after delivery.

Shipping

To return your product, you should send your product to: Luha 18-14 Tallinn, Harjumaa Estonia 10131.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Our entire product range is handmade with love and therefore each product is unique and one-of-a-kind. They all have a story to tell if you let them spread their wings and shine with you!