Terms & Conditions

TERMS OF SERVICE

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The owner of the online store www.getkuma.com (hereinafter referred to as the Service provider) is KUMA Design OÜ (registry code 12705533), located at Luha 18-14, 10131 Tallinn, Estonia.

 

 

SECTION 1 - VALIDITY OF CONTRACT OF SALE, PRODUCT AND PRICE INFORMATION

The conditions of sale apply to purchases of goods from the online store.

All prices in www.getkuma.com are in euros and with 20% VAT, as the Service provider is VAT liable: EE101804406.

The prices of the products sold in the online store are indicated next to the products. A fee for shipping is added to the price.

The Service Provider reserves the right to change the used prices at any time. If a user has placed an order in the e-store and paid for it, then the Service Provider is obligated to deliver the products to the Service User with the prices valid at the moment the order was placed.

The shipping cost depends on the location of the purchaser and the shipping method. The shipping cost is displayed when the purchaser places the order.

Product information is provided immediately adjacent to the product in the online store. Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. Service provider reserves the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service providers or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).

From time to time, we may give Promo Codes that Purchaser can use to reduce the price of specified products. Code should be entered at Checkout into “Gift card or discount code” box. Once the code is entered, on “Apply” button should be clicked and it will add the code to the order.  The Purchaser can only use one discount/promo code per order. 

Each Promo Code has its own terms, which will be made clear at the time it’s issued to the Purchaser (e.g. what products, single/multiple use, when it can be used etc). If You’re given a unique Promo Code that is meant just for You please keep it secret and don’t let anyone else use it or abuse it. If we think there is or has been misuse of a Promo Code in any way we can cancel the Promo Code.

 

SECTION 2 - PLACING AN ORDER

Add the desired products to your shopping basket to order them. Fill in all of the required fields (first name, last name, e-mail, phone number, delivery address, postal code) and choose the most suitable shipping method to complete the order. The total cost is then displayed on the screen. This can be paid via an online bank transfer, credit card or Paypal. Online bank transfers can be used by the clients of Swedbank, SEB, Luminor, LHV, Coop, Pocopay and Liisi ID. 

The contract enters into force when the amount payable is transferred to the bank account of the Service provider.

If Service provider cannot deliver the ordered goods due to stock running out or for any other reason, the purchaser will be informed as soon as possible and the money paid (including the shipping cost) will be refunded promptly, but no later than within 14 days of receiving the notification.

Purchaser agrees to provide current, complete and accurate purchase and account information for all purchases made at our store. Purchaser agrees to promptly update her/his account and other information, including email address and credit card numbers and expiration dates, so that we can complete transactions and contact Purchaser as needed.

For detailed information please look our Privacy Policy.

SECTION 3 - SHIPMENT

The Purchaser bears the shipping cost and the respective price information is displayed next to the shipping method.

Domestic orders are shipped via Itella Smartpost parcel service or can be collected from our studio at Luha 18-14, Tallinn. Average shipping time for all orders within Estonia is up to 3 working days of the date of entry into force of the contract of sale. During holidays the shipping times may vary (please contact us if you have time sensitive requests).

All shipments outside of Estonia are guaranteed to arrive within 14-21 calendar days. We have the right to ship goods in up to 45 calendar days in exceptional cases. International orders are shipped in a secure envelope via Omniva mail service with tracking and delivery confirmation.

SECTION 4 - WITHDRAWAL FROM THE CONTRACT BEFORE THE SERVICE PROVIDER FULFILLS THE ORDER

If the Purchaser would like to withdraw from the contract before the order is fulfilled by Service provider, then the Purchaser is obliged to notify the Service provider immediately in written form. Written message must be sent to e-mail address store@getkuma.com. In the e-mail order number, date, and Purchaser’s contact have to be displayed.

If the notification of withdrawal reaches Service provider after the order has been fulfilled, then the goods can be returned as set forth under section 5 – Right of withdrawal

Service provider will return the money paid by Purchaser within 14 days after receiving the notification of withdrawal from the contract. The money is returned to the same account, which was used for paying for the product.

SECTION 5 - RIGHT OF WITHDRAWAL

After receiving the order, the Purchaser has the right to withdraw from the contract entered into with the e-store within 30 days.

Gift cards are delivered by email if not requested other way by the Purchaser. The Purchaser has the right to withdraw from the contract entered into with the e-store within 30 daysTo return the gift card, the Purchaser must write to the e-mail address store@getkuma.com within 30 days of receiving the gift card.

30 day withdrawal does not apply if the goods were manufactured taking into account the personal needs of the Purchaser or conditions established by the Purchaser who is a party to the contract.

The right of withdrawal does not apply if the Purchaser is a legal person.

To exercise the 30-day right of withdrawal, you must not use the ordered goods in any way other than is necessary to ensure the nature, characteristics and functioning of the goods in the same way you would be allowed to test the goods in an actual store. It must also be in the original packaging. To complete your return, we require a receipt or proof of purchase. 

If the goods have been used for any purpose other than is necessary to ensure the nature, characteristics and functioning of the goods, or if there are any signs of use or wear and tear, the Service provider has the right to lower the amount returned in accordance with the decrease in the value of the goods.

To return the goods, the Purchaser must write to the e-mail address store@getkuma.com within 30 days of receiving the goods and send the product(s) to: Luha 18-14 Tallinn, Harjumaa Estonia 10131.

The Purchaser shall bear the cost of returning the goods, except in cases where the reason for the return lies in the fact that a refundable product does not comply with the order (e.g. a wrong or defective product).

The Purchaser must return the goods within 14 days of the submission of the declaration of withdrawal or submit evidence that they handed over the goods to the carrier within the aforementioned period. Upon receiving the returned goods, the Service provider shall return to the Purchaser, immediately but no later than after 14 days, all of the payments received from the Purchaser based on the contract.

The Service provider has the right to refuse to make the refund until the goods being returned are received or until the Purchaser has provided proof of returning the products, whichever occurs first.

If the Purchaser has clearly chosen a different form of shipment than the cheapest usual form of shipment offered by the online store, the Service provider is not required to compensate the cost exceeding the usual shipping cost.

Service provider reserves the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.

SECTION 6 - DEFECTIVE GOODS

The Service provider is responsible for the non-compliance of goods sold to a Purchaser with the terms and conditions of the contract or for deficiencies which already existed at the time of delivery and which occur within two years of delivering the goods to the Purchaser. Within the first six months of delivery it is assumed that the defect was present at the time of delivery. It is the Service providers responsibility to prove otherwise.   

The Purchaser has the right to turn to the Service provider within two months of the occurrence of a defect by e-mailing store@getkuma.com or calling +372 5038551.

The Service provider is not liable for any defects arising after delivering the goods to the Purchaser.

If goods bought from the Service proivder have defects for which the Service provider is responsible, the Service provider will repair or replace the defective goods. If the goods cannot be repaired or replaced, the Service provider shall return to the Purchaser all of the payments involved in the contract of sale.

The Service provider will respond to the consumer ́s complaint in written form or in a form that enables written reproduction within 5 business days.

SECTION 7 - DIRECT MARKETING AND PROCESSING OF PERSONAL DATA

The Service provider only uses the personal data entered by the Purchaser (including name, phone number, address, e-mail, and bank details) for processing the order and sending goods to the Purchaser.

The Service provider is the controller of the Personal Data provided by the Purchaser. In order to process the order, the Personal Data is forwarded to authorized partner Maksekeskus AS.

The Service provider forwards personal data to the transport service provider in order to deliver the goods.

The Service provider sends newsletters and offers to the Purchaser's e-mail address only if the Purchaser has expressed their wish to receive them by entering their e-mail address on the website and indicating their desire to receive direct mail.

The Purchaser is able to opt out of offers and newsletters sent to their e-mail address at any time by letting us know via e-mail or by following the instructions in an e-mail containing an offer.

Purchasers submission of personal information through the store is governed by our Privacy Policy. To view our Privacy Policy follow the link: http://getkuma.com/pages/Privacy-Policy.

SECTION 8 - SETTLEMENT OF DISPUTES

All complaints made by a Purchaser about the online store must be e-mailed to store@getkuma.com or submitted by calling +372 5038551.

If the Purchaser and the Service provider are not able to settle the dispute by agreement, the Purchaser may contact the Consumer Dispute Committee. You can review the procedural rules and submit a complaint here. The Consumer Dispute Committee is competent to resolve disputes arising from a contract between a purchaser and the online store. Resolution of disputes by the Consumer Dispute Committee is free of charge for the Purchaser.

A Purchaser may also turn to the dispute resolution bodies of the European Union.

 

 

Our entire product range is handmade with love and therefore each product is unique and one-of-a-kind. They all have a story to tell if you let them spread their wings and shine with you!